For Custom Production and Wholesale Information:
For OEM and custom production and wholesale salesl, please e-mail us at: info@richcompany.com
Tracking
Your Order
Upon completing
your production, you will receive an e-mail message from FedEx which will confirm the shipping information along with the tracking number.
Sales Tax
Since Rich Company
is based in California, state law requires that we charge sales
tax on orders shipped to customers residing in California.
Returns
The items
sold on designAwatch are custom built, limited edition or
collector's items and are manufactured to the highest possible
standards. All sales are final and only items with physical defects
or shipping damage may be returned for exchange with an equal
item.
If you have
any concerns about our policy or the quality of an order you have
received please conact us.
Frequently
Asked Questions:
Q. Is international shipping available? To what international
destinations do you ship?
A: We currently ship to international addresses in a limited number
of countries which are dependent upon the delivery of Federal
Expess or United Parcel.
Q: What forms
of payment are accepted?
A: We currently accept most major credit cards.
Q: Can I use
more than one credit card to pay for my web order?
A: No, currently we only accept one credit card number per web
order.
Q: How do
I know when my order has been received?
A: Once your order has been received, you will receive an e-mail
from us. This e-mail confirms that we have received your order
and it includes your order number. Keep this e-mail for your records.
Q: How do
I know when my order has been shipped?
A: Once your order has been shipped, you will receive an e-mail
from us. This e-mail confirms that your order or part of your
order has shipped. You may receive multiple e-mails depending
on the items you selected.
Q: Can I cancel
my order?
A: After you have clicked "Send My Order," your order
begins to process and you cannot make any online changes to your
order. To change or cancel your order prior to shipment, you must
contact customer service. Please note that most orders process
quickly and can enter the shipping process within minutes. If
your order has already entered the shipping process, it cannot
be changed or canceled.
Q: Can Rich Company
provide me with my order's tracking number so that I can track
it myself?
A: We do provide online tracking for your convenience. Just login
to your account and you can track the delivery status of any order
at our store administration section
Q: Can I ship
to my office or another residential address even if it is different
than my billing address?
A: Yes, once your billing address has been determined and approved
by your credit card company.
Q: Are the
product images on your site photographs of the actual merchandise?
A: Yes, all of the product images on designAwatch are images
of our actual merchandise. The technical specifications will provide
all the information about our products.
Q: During
the order and shipment process, when is my credit card billed?
A: Your credit card is billed when your order is placed.
Q: Can I get
a catalog of your product assortment sent to me?
A: You can only view the designAwatch product assortment
online in our web store.
